Shipping & Returns

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method less postage. Please note for exchanges there maybe an additional fee for postage and handling. Please choose earrings carefully as we are unable to exchange due to hygiene reasons.

We have a 2-3 working day delivery time. Deliveries to rural addresses may have a further delivery time of 2-3 days. We cannot deliver to a PO Box address so please provide a physical address when placing your order.

If you are requesting delivery to a business address PLEASE include the business name.

International - currently we offer shipping to Australia - keep an eye out for updates to our international shipping policy. 

PLEASE NOTE that all international orders are exclusive of any taxes and duties in the country of import. As the recipient, you are liable for all import duties, customs and sales taxes levied by the country you are shipping to. Payment of such taxes maybe required to release your order from customs on arrival. We are not responsible for any import duties, customs and sales taxes levied by the country you are shipping to so please check the customs information of that particular country before shopping with us.

We cannot guarantee delivery times by our courier service. There may be delays from time to time which are beyond our control. Shipping charges are non-refundable.

Order Processing

All orders are dispatched within 24-48 hours of receipt of the order depending on stock levels. Should there be a delay with dispatching your order from our warehouse, we will advise you as soon as identified by email.

Once your order has been dispatched, you will receive a shipping confirmation email to the registered email address you have provided.

Returns, Faulty Items, and Credit Policy for Stockists

We take pride in the quality of our jewellery and aim to provide excellent customer service to all of our stockists. To help us manage returns and quality issues efficiently, the following policies apply:

  1. Faulty Items Notification
    Faulty or damaged items must be reported in writing within 7 days of receipt or as soon as the fault is identified. Claims made beyond this timeframe may not be eligible for credit or replacement.

  2. Customer Returns to Stockists
    If a customer returns a faulty product to your store, you must notify us within 7 days of receiving the returned item from the customer. This ensures we can track product issues in a timely manner and uphold the integrity of our warranty and returns process.

  3. Return Requirement
    We do not issue credits without the return of the faulty item(s). All faulty stock must be returned to us for assessment before a credit or replacement can be issued. This allows us to maintain quality control and track any recurring issues in production.

  4. Warranty Period
    Our products are covered by a 12-month warranty from the date of delivery. Items returned or reported after this period will not be eligible for credit or replacement.

  5. Incorrect Use or Wear and Tear
    Our warranty does not cover damage caused by misuse, mishandling, or general wear and tear.