Shipping & Returns
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method. However please choose earrings carefully as we are unable to exchange due to hygiene reasons.
We have a 2-3 working day delivery time. Deliveries to rural addresses may have a further delivery time of 2-3 days. We cannot deliver to a PO Box address so please provide a physical address when placing your order.
If you are requesting delivery to a business address PLEASE include the business name.
International - currently we offer shipping to Australia - keep an eye out for updates to our international shipping policy.
PLEASE NOTE that all international orders are exclusive of any taxes and duties in the country of import. As the recipient, you are liable for all import duties, customs and sales taxes levied by the country you are shipping to. Payment of such taxes maybe required to release your order from customs on arrival. We are not responsible for any import duties, customs and sales taxes levied by the country you are shipping to so please check the customs information of that particular country before shopping with us.
We cannot guarantee delivery times by our courier service. There may be delays from time to time which are beyond our control. Shipping charges are non-refundable.
All orders are dispatched within 24-48 hours of receipt of the order depending on stock levels. Should there be a delay with dispatching your order from our warehouse, we will advise you as soon as identified by email.
Once your order has been dispatched, you will receive a shipping confirmation email to the registered email address you have provided.